Services: Quality Management
Introduction to ISO9001
ISO 9001 is the internationally recognised standard for Quality Management Systems (QMS). It provides organisations with a framework and set of principles that ensure a common sense approach to the management of business activities to consistently achieve customer satisfaction. Any organisation can benefit from implementing ISO 9001 as its requirements are underpinned by management principles:
- A customer focused organisation
- The involvement of people
- Ensuring a process approach
- A factual approach to decision making
- Mutually beneficial supplier relations
- Continuous improvement
How do organisations benefit from ISO9001 Certification?
- Reductions in costs, mistakes and defects due to improved quality and business planning.
- Reductions in levels of customer complaints and the raising of customer satisfaction levels.
- An increase in productivity and efficiency as a result of improved quality management and awareness.
- A consistent approach to procedures and processes by developing “best practices”.
- Organisations improve their ability to win more business, particularly where procurement specifications require certification as a condition to supply and PQQ requirements.
QSP Solutions and ISO9001
The quality management system services provided by QSP Solutions include:
- Quality policy statement, business objectives, procedures and operating procedure.
- Quality manual incorporating process checklists and standard forms.
- Delivery to staff of employee ISO9001 and quality awareness training sessions.
- Undertake and manage internal audit programme, including audits, audit reports and support through to resolution of any issues arising.
- Prepare a promotional briefing to key clients and trade press etc. following successful certification to ISO9001.
- Defect reduction and continual improvement strategies.
- Liaison with the chosen certification body for certification to ISO9001.
- Maintenance of the ISO9001 management system post certification.
Headline - ISO9001:2015 has now been released
- Expanding the number of sections to ten from the current standard’s eight with additions for performance management and evaluation.
- Movement away from classical corrective/preventative action approach to more of a general risk management model.
- Requiring systems which take into account the “context of the organization” which implies a broader measurement, planning and implementation view.
- Movement from “documents” (ISO 9001:2008 Clause 4.2.3) and “records” (Clause 4.2.4) to “document information,” (Clause 9.2 of ISO 9001:2015 Committee draft) which seems to be more accepting of electronic documents and document control approaches.
- Consolidating the previous ISO 9001:2008 standard into seven principles for ISO 9001:2015, with the main change being the removal of “Principle 5: System approach to management” because it is already a component of having a quality management system.
The new clauses are:
- Normative references
- Terms and definitions
- Context of the organization
- Performance evaluation