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Quality management systems are relevant to all organisations large or small, public or private, manufacturing or service.

Services: Quality Management

Introduction to ISO9001

ISO 9001 is the internationally recognised standard for Quality Management Systems (QMS). It provides organisations with a framework and set of principles that ensure a common sense approach to the management of business activities to consistently achieve customer satisfaction. Any organisation can benefit from implementing ISO 9001 as its requirements are underpinned by management principles:

  • A customer focused organisation
  • Leadership
  • The involvement of people
  • Ensuring a process approach
  • A factual approach to decision making
  • Mutually beneficial supplier relations
  • Continuous improvement

How do organisations benefit from ISO9001 Certification?
  • Reductions in costs, mistakes and defects due to improved quality and business planning.
  • Reductions in levels of customer complaints and the raising of customer satisfaction levels.
  • An increase in productivity and efficiency as a result of improved quality management and awareness.
  • A consistent approach to procedures and processes by developing “best practices”.
  • Organisations improve their ability to win more business, particularly where procurement specifications require certification as a condition to supply and PQQ requirements.

QSP Solutions and ISO9001

The quality management system services provided by QSP Solutions include:

  • Quality policy statement, business objectives, procedures and operating procedure.
  • Quality manual incorporating process checklists and standard forms.
  • Delivery to staff of employee ISO9001 and quality awareness training sessions.
  • Undertake and manage internal audit programme, including audits, audit reports and support through to resolution of any issues arising.
  • Prepare a promotional briefing to key clients and trade press etc. following successful certification to ISO9001.
  • Defect reduction and continual improvement strategies.
  • Liaison with the chosen certification body for certification to ISO9001.
  • Maintenance of the ISO9001 management system post certification.

Headline - ISO9001:2015 has now been released

  • Expanding the number of sections to ten from the current standard’s eight with additions for performance management and evaluation.
  • Movement away from classical corrective/preventative action approach to more of a general risk management model.
  • Requiring systems which take into account the “context of the organization” which implies a broader measurement, planning and implementation view.
  • Movement from “documents” (ISO 9001:2008 Clause 4.2.3) and “records” (Clause 4.2.4) to “document information,” (Clause 9.2 of ISO 9001:2015 Committee draft) which seems to be more accepting of electronic documents and document control approaches.
  • Consolidating the previous ISO 9001:2008 standard into seven principles for ISO 9001:2015, with the main change being the removal of “Principle 5: System approach to management” because it is already a component of having a quality management system.

The new clauses are:

  • Scope
  • Normative references
  • Terms and definitions
  • Context of the organization
  • Leadership
  • Planning
  • Support
  • Operation
  • Performance evaluation
  • Improvement

QSP Solutions are certified to ISO9001:2008 by Lloyds Register Quality Assurance.

Find out more about QSP Solutions